Help · Returns & guarantee

Thirty days. Opened is fine.

Turmeric takes a few weeks to be worth judging, so a guarantee you can only use on an unopened pouch would be worth nothing. Drink it. If it isn't for you, tell us within thirty days of delivery and we refund the pouch.

How it works

Three steps, no forms to print

01
Tell us

Use the contact form or reply to your order email. A sentence is enough — you do not need to justify it or fill in a reason code.

Within 30 days of delivery
02
We reply

Usually the same day, always within one business day. Nothing needs to be posted back, so there is no return label to wait for.

One business day
03
Refunded

Back to the card or account you paid with, for the full price of the pouch. Your bank decides when it lands, which is normally quick.

3–5 business days
Covered
  • Your first pouch, opened, tasted and half drunk, if it isn't for you
  • Anything that arrives damaged, leaking or short — replaced, no return needed
  • The wrong flavour or the wrong item picked
  • A subscription pouch charged but not yet dispatched, refunded in full
Not covered
  • Pouches bought from a stockist rather than from us — take those back to the shop that sold them
  • A change of mind past thirty days from delivery
  • Extra unopened pouches sent back later, where return postage is yours

Specific cases

If something went wrong

None of this replaces your rights under Australian Consumer Law, which sit above any policy we write.

Damaged or leaking

Send a photo of the pouch and the parcel. We send a replacement from the next batch immediately and you keep the damaged one — posting a broken pouch across the country helps nobody.

Wrong item

Our error, our cost. We ship the right pouch straight away with a prepaid satchel for the wrong one, or tell you to keep it if it is something you would use.

Subscription already charged

If it has not been dispatched, we cancel and refund it in full the same day. If it is already in the post, the thirty-day guarantee covers it once it arrives.

Never arrived

If tracking shows delivered and the parcel is not there, tell us. We lodge the enquiry with Australia Post and replace the order rather than making you wait for a verdict.